Terms of Service

Template only.[Legal to supply final copy before publish.] This document is placeholder structure and language only; it is not legal advice and does not yet reflect OrthID’s binding terms.

1. Agreement to terms

These Terms of Service (the “Terms”) form a binding agreement between you and [entity] (“OrthID”, “we”, “us”) governing your access to and use of the OrthID identity platform, consoles, APIs, SDKs and related services (collectively, the “Service”). By accessing or using the Service, or by signing an order form that references these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

2. Accounts & eligibility

To use the Service you must register for an account and provide accurate, current information. You are responsible for safeguarding credentials, for all activity that occurs under your account, and for promptly notifying us of any suspected unauthorised access. The Service is intended for use by organisations and their authorised personnel and is not directed at individuals under the age required by applicable law in your [jurisdiction].

3. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms and any documentation we make available. You will not:

• attempt to gain unauthorised access to the Service, other accounts, or any underlying systems or networks;
• interfere with or disrupt the integrity or performance of the Service, including through denial-of-service activity or excessive automated requests;
• reverse engineer, decompile, or attempt to derive source code, except to the extent permitted by mandatory law;
• use the Service to store or transmit material that is unlawful, infringing, or that you are not authorised to process.

4. Subscriptions & billing

Paid features are provided on a subscription basis as set out in the applicable order form or plan description. Unless otherwise stated, fees are charged in advance, are non-refundable except as required by law, and may be subject to applicable taxes. We may adjust pricing on renewal with prior notice. Failure to pay may result in suspension or termination of access as described below.

5. Service levels

Where a service level commitment applies, it is described in the relevant order form or service level agreement. Except as expressly committed there, the Service is provided on an “as available” basis and may be subject to scheduled maintenance and occasional unplanned downtime. [Service level targets to be confirmed by Legal.]

6. Data processing & sovereignty

Where we process personal data on your behalf in connection with the Service, we do so as a processor in accordance with our Privacy Policy and any applicable data processing agreement. You retain ownership of your data. We support configurable data residency and key management so that customer data can remain within a designated region or self-hosted environment, as described in your deployment configuration. Specific residency commitments are set out in your order form or [data processing agreement].

7. Intellectual property

The Service, including all software, documentation, and associated intellectual property, is and remains the property of OrthID and its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription term. You retain all rights in your data and content.

8. Warranties & disclaimers

Except as expressly stated in these Terms or an applicable order form, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by applicable law.

9. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Each party’s aggregate liability arising out of or related to these Terms will be limited to the amounts paid or payable for the Service in the [twelve (12) months] preceding the event giving rise to the claim. [Final caps and carve-outs to be confirmed by Legal.]

10. Termination

Either party may terminate these Terms for material breach that remains uncured after written notice. We may suspend access where necessary to protect the Service, comply with law, or address non-payment. On termination, your right to use the Service ends and we will make your data available for export for a limited period before deletion, as described in our retention practices.

11. Governing law

These Terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] will have exclusive jurisdiction over any dispute, without regard to conflict-of-laws principles. [To be confirmed by Legal.]

12. Changes to terms

We may update these Terms from time to time. When we make material changes, we will provide reasonable notice through the Service or by other means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms can be directed to [legal contact email] or to [entity] at [registered address]. For data protection enquiries, see our Privacy Policy.